At the top of your message, attachments are linked in the box that reads, “Attachment(s) protected by Amazon”. Click these links to open and download attachments to your default Downloads folder.
Attachments are available for 30 days from the original send. If you haven’t downloaded an attachment within 30 days, or if the sender has revoked access to it, the attachment link will direct you to this page:
Contact the sender if you have any questions or issues.
Please note the “Tell us what you think” link in the attachment box. Click to share your thoughts, and help us improve the experience for our customers!
To improve security over shared data, Amazon is using a new process to share attachments. You will still be able to access all of the attachments sent to you, however you will need to click the link in the attachments box to download them, rather than an attachment itself. You will have access to download for 30 days, and then the link will expire.
The links are only valid for 30 days. You will need to reach out to the original sender and request that they send you the attachment again. This will generate a new link.
Access can be revoked by the sender prior to the 30 days. Reach out to the sender for more information.
Check your (or your company’s) settings around firewall or other blocks on external websites. If there is a block that you cannot work around, have the sender reach out to IT Amazon (internal) to help resolve this.